I drink a small glass of orange juice each morning while making my coffee. Other than that, it's rare that I buy fruit juice. I tend to think of it as "nature's soda pop," and I doubt my body needs the extra sugar.
This morning, however, was one of those times that I was in the mood to buy some juice to keep at work. Having read about the health benefits of pomegranates and cranberries, I liked the idea of a blend of those two. Unfortunately, while many labels prominently featured those two fruits, a closer look at the ingredients revealed a disturbing trend in the juice aisle - you can't get what you want.
If you want pure apple or grape juice, you're in luck. There's plenty of that. Everything else, however is either a "juice cocktail," which may contain some concentrated form of the fruit you seek, but the first two ingredients will be water and sugar, or it's 100% juice - but mostly grape or apple, and only a little of the fruit you want.
The next time you're in the supermarket, pay a quick trip to the juice aisle (yes, there's a whole aisle devoted to juice), and look at the choices. In addition to pomegranates and cranberries, there's raspberries, blueberries, grapefruit, pear, apple, and of course grape. But look more closely. If the bottle doesn't say it's "100% juice," it's not. It's going to be a "juice drink" or "juice cocktail," and the primary ingredients are water and sugar (if you're lucky, that is, and they're not using high-fructose corn syrup). If the label does boast that it's "pure juice" or "100% juice," turn the bottle around and see what type. I'll bet that the first two ingredients listed are not the one or two featured on the front of the bottle. The fruit in the big colorful pictures? They're in there, but in much smaller quantities than the manufacturer would have you believe.
Now, I know there are a few companies out there making "designer juices" or the pure products that I would like to consume. But they charge an arm and a leg for it. We complain about paying $3 per gallon for gasoline. How about $5 per quart for pure juice? Who are you kidding? I like my body, but before I spend that much on juice, there had better be gold flakes in it.
Where a lifelong consumer reports his experiences with companies, and their relationship to customer satisfaction.
Tuesday, February 22, 2011
Tuesday, February 15, 2011
Philadelphia homeowner 'forecloses' on Wells Fargo
From Philly.com:
It's not clear how this story will turn out, but right now Patrick Rodgers is living a pay-back fantasy probably shared by millions of struggling U.S. homeowners.
Frustrated by a dispute with Wells Fargo Home Mortgage and by his inability to get answers to questions, the West Philadelphia homeowner took the mortgage company to court last fall.
When Wells Fargo still didn't respond, Rodgers got a $1,000 default judgment against it for failing to answer his formal questions, as required by a federal law called the Real Estate Settlement Procedures Act.
And when the mortgage company didn't pay - does something sound familiar? - Rodgers turned to Philadelphia's sheriff.
The result: At least for the moment, the contents of Wells Fargo Home Mortgage, 1341 N. Delaware Ave., are scheduled for sheriff's sale on March 4 to satisfy the judgment and pay about $200 for court and sheriff's costs.
Rodgers has even written his own headline: "Philadelphia homeowner 'forecloses' on Wells Fargo."
Has he really? Not quite. But Rodgers, who lives in the city's Wynnefield Heights section, won at least a momentary upper hand in a fight with Wells Fargo that began nearly two years ago.
Before you leap to conclusions, let's get a few things straight.
Rodgers isn't unemployed, or a deadbeat. He's a music promoter who owns Dancing Ferret Concerts - if industrial, electronic, or goth is your sound, maybe you've been to one of his gigs. He says he's paid all he owes under the terms of his seven-year-old mortgage.
And there's no reason to think that Rodgers' house is "underwater" - worth less than he owes, in banker jargon that has sadly entered Americans' everyday lexicon.
Actually, it was the value of Rodgers' home that apparently sparked the dispute - not what he paid, or what it would fetch if he wanted to move, but what it would cost to fully restore the house if, say, it was struck by a meteorite and burned to the ground.
Rodgers owns a three-story, six-bedroom Tudor on a beautiful street not far from City Avenue. He paid about $180,000 for it in 2002, and for years handled his mortgage without dispute.
But in mid-2009, his insurer delivered troubling news: His homeowners premium would more than double, because Wells Fargo was insisting that he insure the home's full replacement value - about $1 million worth of coverage, the insurer told him.
Rodgers loves his home, neighborhood, and adopted city - he moved here about 17 years ago, after growing up as a child of American parents in the Bahamas.
But he knew that he paid a fraction of what his home would command elsewhere, such as across City Avenue in Bala Cynwyd. That's one advantage of living, as he says, "a short clip away from the wrong side of the tracks."
In such situations, most lenders require a homeowner to insure for a total approximating a home's market value - a good thing for large swaths of Philadelphia, where a home's market value may have little relation to what it would cost to rebuild stone by stone or feature by feature.
Wells Fargo takes a different tack.
"Generally, we require hazard insurance that is equal to full replacement value of the property and structure," Wells Fargo spokesman Jason Menke told me.
Menke insists that the requirement "is primarily there to provide benefit to the customer." Without full-replacement coverage, he says, a total loss "would have a significant impact on a homeowner's ability to rebuild or replace the property."
Some consumer advocates beg to differ, noting that a homeowner might be willing to move elsewhere rather than to reconstruct a home to century-old standards.
"It's a completely unreasonable demand," says Irv Ackelsberg, a mortgage expert at the Philadelphia law firm Langer, Grogan & Diver. "Their interest is in protecting their mortgage, not ensuring that the house is rebuilt."
Rodgers' next step put him at some risk, he concedes now. He refused to renew the higher-cost policy. Instead, Wells Fargo bought him so-called forced-placement insurance - a policy that typically costs much more than ordinary coverage and only protects the mortgage-holder's interests.
But he fought back with his suit under the Real Estate Settlement Procedures Act (RESPA). Last month, Wells Fargo sent him more than $1,000, and Menke says it intended to fully satisfy the judgment. "We had considered this matter closed," he says.
What about Rodgers' four-page letter demanding answers about how much Wells is trying to charge him - charges that have added $500 a month to his statement?
Menke says Wells Fargo sent a written response "within the last month." As of Monday, Rodgers hadn't seen it.
But he did have his sheriff's levy. Even if it's just a trophy, it may be enough to make him a national hero.
It's not clear how this story will turn out, but right now Patrick Rodgers is living a pay-back fantasy probably shared by millions of struggling U.S. homeowners.
Frustrated by a dispute with Wells Fargo Home Mortgage and by his inability to get answers to questions, the West Philadelphia homeowner took the mortgage company to court last fall.
When Wells Fargo still didn't respond, Rodgers got a $1,000 default judgment against it for failing to answer his formal questions, as required by a federal law called the Real Estate Settlement Procedures Act.
And when the mortgage company didn't pay - does something sound familiar? - Rodgers turned to Philadelphia's sheriff.
The result: At least for the moment, the contents of Wells Fargo Home Mortgage, 1341 N. Delaware Ave., are scheduled for sheriff's sale on March 4 to satisfy the judgment and pay about $200 for court and sheriff's costs.
Rodgers has even written his own headline: "Philadelphia homeowner 'forecloses' on Wells Fargo."
Has he really? Not quite. But Rodgers, who lives in the city's Wynnefield Heights section, won at least a momentary upper hand in a fight with Wells Fargo that began nearly two years ago.
Before you leap to conclusions, let's get a few things straight.
Rodgers isn't unemployed, or a deadbeat. He's a music promoter who owns Dancing Ferret Concerts - if industrial, electronic, or goth is your sound, maybe you've been to one of his gigs. He says he's paid all he owes under the terms of his seven-year-old mortgage.
And there's no reason to think that Rodgers' house is "underwater" - worth less than he owes, in banker jargon that has sadly entered Americans' everyday lexicon.
Actually, it was the value of Rodgers' home that apparently sparked the dispute - not what he paid, or what it would fetch if he wanted to move, but what it would cost to fully restore the house if, say, it was struck by a meteorite and burned to the ground.
Rodgers owns a three-story, six-bedroom Tudor on a beautiful street not far from City Avenue. He paid about $180,000 for it in 2002, and for years handled his mortgage without dispute.
But in mid-2009, his insurer delivered troubling news: His homeowners premium would more than double, because Wells Fargo was insisting that he insure the home's full replacement value - about $1 million worth of coverage, the insurer told him.
Rodgers loves his home, neighborhood, and adopted city - he moved here about 17 years ago, after growing up as a child of American parents in the Bahamas.
But he knew that he paid a fraction of what his home would command elsewhere, such as across City Avenue in Bala Cynwyd. That's one advantage of living, as he says, "a short clip away from the wrong side of the tracks."
In such situations, most lenders require a homeowner to insure for a total approximating a home's market value - a good thing for large swaths of Philadelphia, where a home's market value may have little relation to what it would cost to rebuild stone by stone or feature by feature.
Wells Fargo takes a different tack.
"Generally, we require hazard insurance that is equal to full replacement value of the property and structure," Wells Fargo spokesman Jason Menke told me.
Menke insists that the requirement "is primarily there to provide benefit to the customer." Without full-replacement coverage, he says, a total loss "would have a significant impact on a homeowner's ability to rebuild or replace the property."
Some consumer advocates beg to differ, noting that a homeowner might be willing to move elsewhere rather than to reconstruct a home to century-old standards.
"It's a completely unreasonable demand," says Irv Ackelsberg, a mortgage expert at the Philadelphia law firm Langer, Grogan & Diver. "Their interest is in protecting their mortgage, not ensuring that the house is rebuilt."
Rodgers' next step put him at some risk, he concedes now. He refused to renew the higher-cost policy. Instead, Wells Fargo bought him so-called forced-placement insurance - a policy that typically costs much more than ordinary coverage and only protects the mortgage-holder's interests.
But he fought back with his suit under the Real Estate Settlement Procedures Act (RESPA). Last month, Wells Fargo sent him more than $1,000, and Menke says it intended to fully satisfy the judgment. "We had considered this matter closed," he says.
What about Rodgers' four-page letter demanding answers about how much Wells is trying to charge him - charges that have added $500 a month to his statement?
Menke says Wells Fargo sent a written response "within the last month." As of Monday, Rodgers hadn't seen it.
But he did have his sheriff's levy. Even if it's just a trophy, it may be enough to make him a national hero.
The Consumerist's 2011 Valentine's Day Garden Of Discontent
From one of my favorite sources, The Consumerist:
On Valentine's Day, we are expected to show loved ones how much they mean to us by giving them dead plants. For extra style points, we pay strangers to bring these dead plants to the recipient for us. However, florists are unfathomably busy on Valentine's Day. So busy that we almost feel bad criticizing when things go wrong. Almost.
The Consumerist's annual Valentine's Day Garden of Discontent is a collection of flower or gift deliveries that aren't what the recipient had in mind—and sometimes aren't even close.
David picked out an adorable and incredibly thoughtful monkey-themed gift package from 1800Flowers for his wife, who loves Curious George. The local florist who put together the order made a very pretty flower arrangement that has absolutely nothing to do with the package that David ordered. He writes:
"I paid almost $40 to ship $39 worth of flowers w/ guaranteed valentine's day delivery," he wrote. "Glad they showed up looking like this!"


ProFlowers has promised replacement flowers for tomorrow that Brian hopes will be a little perkier.
R. paid FTD $80 for a big, beautiful arrangement for his mother.
On Valentine's Day, we are expected to show loved ones how much they mean to us by giving them dead plants. For extra style points, we pay strangers to bring these dead plants to the recipient for us. However, florists are unfathomably busy on Valentine's Day. So busy that we almost feel bad criticizing when things go wrong. Almost.
The Consumerist's annual Valentine's Day Garden of Discontent is a collection of flower or gift deliveries that aren't what the recipient had in mind—and sometimes aren't even close.
David picked out an adorable and incredibly thoughtful monkey-themed gift package from 1800Flowers for his wife, who loves Curious George. The local florist who put together the order made a very pretty flower arrangement that has absolutely nothing to do with the package that David ordered. He writes:
Brian was rather disappointed in his Proflowers order The red tulips in the arrangement arrived looking a little limp.“My wife likes all things related to Curious George. So for Valentine's Day, I ordered her the "Crazy for You" package from 1800Flowers. I've attached an image of the package since it's no longer listed on their website. It comes with a plush monkey holding chocolates and a red rose, two red heart helium balloons, two helium balloons with "Crazy for You!" written on them, and a giant mylar balloon shaped like a monkey. I really wanted my wife to feel special, and I was picturing her walking through her office with all the balloons as she brought the gift back to her desk.Well, she called me at 4:30 on Valentine's Day to thank me for sending her flowers. She said they were lovely - some tulips, a daisy, and some roses. I paused and asked her what she got. She told me she received a small red vase with about 7-8 flowers in it. That's it. No monkeys, no balloons, no candy. I called 1800Flowers to ask what happened. They told me that the florist asked if he could "substitute an equivalent product" to ensure delivery. Equivalent? See the attached photo of what I actually got, and tell me if that seems to be equivalent to you.
Upon viewing the photos, a friend of mine commented, "It's lovely ... but there is a distinct lack of monkey."
To their credit, they didn't even argue. I got a full refund plus a $20 credit on my next order.
Yeah ... somehow I don't think I'll be using that credit any time soon.”
"I paid almost $40 to ship $39 worth of flowers w/ guaranteed valentine's day delivery," he wrote. "Glad they showed up looking like this!"
ProFlowers has promised replacement flowers for tomorrow that Brian hopes will be a little perkier.
R. paid FTD $80 for a big, beautiful arrangement for his mother.
That's not even close. On behalf of moms everywhere, please contact FTD and ask for either a refund or a replacement flower arrangement that's as nice as what you actually paid for.“What would you do in this situation? I went onto FTD.com to order flowers for my mother for Valentine's Day. I was supposed to get the flowers in Photo 1, but the bouquet arrived and she got the flowers in photo 2. I'm not the "asking for a refund" kind of guy, but I think this is a little ridiculous, right?
Oh, by the way, the flowers were $70.”
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