The Cantankerous Consumer: Calling the Cable Company

Wednesday, June 22, 2011

Calling the Cable Company

I've frequently advocated for the senior executives and boards of directors to be required to use their companies' websites and toll-free numbers.

From: The Doghouse Diaries:

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Welcome to the Cantankerous Consumer

I've been a customer for nearly all of my fifty years, and it's my habit to report experiences that deviate from expectations to the companies from whom I purchase goods and services. If I am extremely satisfied with my purchase or the service I receive, I do not hesitate to give them a positive review. At the same time, if they fail to meet expectations, by delivering poor service or an inadequate product, I make sure they're aware of that too.

The relationship companies foster with their customers is one key to their success or failure. A website or toll-free number that permits consumer complaints or reports, is the first step to demonstrating a commitment to customer satisfaction.

The purpose of this blog is to share the consumer experience - either my own or those I find on the web - with you, my visitor. Many of my posts will be about communications I've had with companies, along with their responses. I try to maintain a sense of humor about the interactions, even if customer satisfaction eludes me.

You're welcome to share your own stories on the comments form beneath each story. Reviews from you will help me learn what type of material to seek out and share.

The Cantankerous Consumer

Wednesday, June 22, 2011

Calling the Cable Company

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